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• ★ ☆ ☆ ☆ ☆

  Awful. After order was delivered wrong date & skimpy arrangement, I called and requested they make it right. Owner was RUDE & INSULTING. I'm a business owner too. If I treated my customers the way I was treated, I'd be out of business.

  Added June 29, 2017 by kathy king
• ★ ★ ★ ☆ ☆

  I ordered flowers last week from out of town for my Grandmother's birthday to have them delivered to her home in Lakeland. When I originally called to place my order, I was greeted my a lady whom was slightly hard to understand. I was unsure of what I wanted and had seen the website. The lady tried to help me but was interrupted by Jay, who apologized and told me that they were a small business and they had a customer in the store who needed to pay using a credit card and needed to use the phone line I was on in order to complete the transaction. He took down my name and phone number and promptly called me back after the credit card transaction was complete. When he called back, he was very good with helping me decide which floral setup was right for me. The floral arrangement itself seemed to be pretty reasonable, but there was a $10 delivery charge, which I thought was slightly steep. I don't buy flowers often so I don't know what the going rate for delivery is. I only placed my order the day before I wanted it delivered, and my grandmother said that they delivered it by noon on the requested day. She said that the flowers were of very good quality and were very pretty. She said that they also provided a nice pot for them. Overall we had a pretty good experience with them and would recommend it if you have an over-the phone order. Just be sure to talk to Jay if he is available, rather than another employee.

  Added February 20, 2017 by Courtney Marie Sponseller
• ★ ★ ★ ★ ★

  This review is overdue! I sent flowers in November and finally have had time to write a review.
  
  I love Spotos...I had to place an order over the ohone because I live out of state and wanted flowers delivered to a friend that lives in Lakeland. My friend loved the flowers! She sent me a picture and I was thrilled with the arrangement. I do not like the standard floral arrangement and was thrilled that Spoto's designed a beautiful arrangement.
  
  The service over the phone was excellent, so I can imagine the service that you receive in person.
  
  I highly recommend Spotos!

  Added December 01, 2016 by A Google User
• ★ ☆ ☆ ☆ ☆

  I placed an order to be delivered at 8:30AM on the Spotos website. I noted that I needed the flowers to be delivered by 2:40PM. Around 4:00 PM I got a message on my voice mail from Jay telling me that they had computer problems and had just gotten my order. Jay stated that they could deliver them tomorrow or refund my money.
  Flowers are usually for a special occasion or an event... so them not showing up can really be a problem... and you would think that a florist would be understanding of this. When I spoke to Jay the next day his response was, "Do you want me to send them today, or do you want me to refund the money". When I tried to explain that I was upset, after three words, Jay cut me off and said "Look, I am not trying to get personal but do you want the money or the flowers?" I asked, "Are you the owner" and he replied that he was. I said, "Well, I guess I will take my money back." - AND HE HUNG UP!
  This used to be a great, well respected shop when the Spoto family owned it... whoever these people are that own it now should be ashamed of tarnishing the Spoto name.

  Added September 16, 2016 by A Google User
• ★ ★ ★ ★ ★

  Spoto's Flowers and Gifts is a great flower shop. The designers are friendly and make wonderful fresh arrangements. Delivery has always been on time and friendly. I have used Spoto's for many different occasions, from holidays, everyday and funerals, Spoto's is a great choice!

  Added August 17, 2016 by A Google User